At my core, I'm a problem solver and automator. I seek out ways to make everyday and difficult tasks less repetitive and simple.
I've done this as nearly every participant in the process, from business analyst, to software developer, to sysadmin, to customer support, to training lead and documentation writer. My diverse knoweldge of this large number of roles gives me a unique advantage in ensuring businesses are successful.
I specialize in determining what works best for a business by getting to know the processes. Requirements are key, and I am an expert at converting business needs into developer tasks. I have experience with problem definition, workflow diagramming, interface prototyping, and user acceptance testing.
I've built applications from the ground up, and enhanced existing apps. I focus on data modeling, then program APIs and user interfaces. Experienced in .NET, C#, SQL, Python, HTML, JavaScript, and even a few low-code & no-code platforms.
I have provided support for in-house and third-party applications. I write thorough training documentation and user guides, including extensive hands-on lab tutorials.
I have worked help desk, set up development and production environments, and run a homelab. I have both hands-on and educational knowledge of IT principles.